1. Contact Mithai Support
If you need assistance with any of our services, please contact us using the official details below.
When contacting us about an order, please include your order ID and registered mobile number so that we can review your request.
2. Order Assistance
If you have any concerns about an order, our support team can help review the issue.
- Order confirmation and order status.
- Missing or incorrect products.
- Damaged products or packaging.
- Delivery-related issues.
- Order cancellation requests.
3. Payment and Refund Support
If your payment was completed but your order was not confirmed, please contact support with your transaction reference.
For refund-related requests, provide the order details and explain the issue clearly. Refund eligibility will depend on the applicable policy and circumstances.
4. Delivery Assistance
Mithai aims to deliver snacks as quickly as possible within supported service areas. Delivery times may vary based on location, traffic, weather and order volume.
If you need to update delivery instructions or report a delivery issue, contact support as soon as possible.
Frequently Asked Questions
Find answers to some of the most common questions about Mithai.
Open Mithai, select your delivery location, choose your favorite snacks, add them to your cart and complete checkout.
Mithai aims to deliver snacks in minutes. Actual delivery time depends on your location, traffic, order volume and product availability.
Contact customer support as soon as possible. Cancellation may depend on whether the order has already been prepared or dispatched.
Contact Mithai support with your order ID, details of the incorrect product and a photo if available. Our team can review your request.
Email support@mithai.food with your order ID and reason for requesting a refund. Requests are reviewed according to the applicable policy.
Contact support with the transaction reference and registered mobile number. Avoid making repeated payments until the payment status has been checked.
Mithai delivers only within supported areas. Select your location in the app or website to check service availability.
Call +91 9347768947 or email support@mithai.food .
5. Business Information
Platform: Mithai
Managed By: Cezonal Solutions Private Limited
Location: Tanuku, Andhra Pradesh, India
Website: https://mithai.food/