Welcome to Mithai, a snacks delivery platform managed by Cezonal Solutions Private Limited. These Terms and Conditions govern your access to and use of our website, mobile applications, products and delivery services.
By accessing or using Mithai, you agree to comply with these Terms and Conditions. If you do not agree with any part of these terms, please discontinue use of the platform.
1. Acceptance of Terms
By using Mithai, you acknowledge that you have read, understood and agreed to these Terms and Conditions and our Privacy Policy.
We may update these terms from time to time. Continued use of the platform after changes become effective constitutes acceptance of the updated terms, subject to applicable law.
2. Eligibility to Use Our Services
Users must be legally capable of entering into agreements under applicable law or use the platform under the supervision of a parent or legal guardian where permitted.
- Provide accurate information when placing orders.
- Use the platform only for lawful purposes.
- Maintain the security of your account and device.
- Do not misuse the website or mobile applications.
3. Products and Availability
Mithai offers snacks and related products through its platform. Product availability may vary depending on inventory, delivery location and operating conditions.
We make reasonable efforts to display accurate product descriptions, images and prices. However, product packaging, appearance and availability may change.
- Products are subject to stock availability.
- Product images are for representation purposes.
- Actual packaging may differ from displayed images.
- Unavailable products may be removed from an order or handled through customer support.
4. Orders and Order Confirmation
When you place an order through Mithai, you submit a request to purchase the selected products.
An order may be accepted or rejected based on product availability, delivery serviceability, payment verification or other operational reasons.
- Select products and add them to your cart.
- Provide a valid delivery address.
- Review the order total and applicable charges.
- Choose an available payment method.
- Submit your order for processing.
5. Pricing and Payments
Product prices and applicable charges are displayed during the ordering process. The final payable amount will be shown before order confirmation.
Payment methods may include supported digital payment options and other methods offered by Mithai.
- Prices may change without prior notice for future orders.
- Delivery charges may vary based on the order and location.
- Discounts and promotional offers may be subject to conditions.
- Payment failures may require the customer to retry or choose another available payment method.
6. Delivery Services
Mithai aims to deliver orders as quickly as reasonably possible within its supported service areas.
Delivery estimates are indicative and may vary due to traffic, weather, order volume, product availability, location accuracy or other circumstances.
- Delivery is available only in supported areas.
- Customers must provide accurate delivery details.
- Customers should remain reachable during delivery.
- Delivery times are estimates, not guaranteed deadlines.
7. Order Cancellation
Cancellation requests may be considered depending on the order's processing and delivery status.
Once an order has been prepared, dispatched or delivered, cancellation may not be possible in certain circumstances.
Mithai may also cancel an order where fulfillment is not possible, including situations involving stock unavailability, payment problems or delivery restrictions.
8. Refunds and Returns
Refund or replacement requests may be reviewed in circumstances such as incorrect products, missing products, damaged items or other verified fulfillment issues.
Eligibility depends on the nature of the issue, the product category, applicable law and Mithai's published refund and return policies.
- Report order issues through official support channels.
- Provide relevant order details and supporting evidence where requested.
- Approved refunds may take time to appear depending on the payment provider.
- Perishable or opened products may be subject to specific return restrictions where legally permitted.
9. Customer Responsibilities
Customers are responsible for providing accurate information and using the platform appropriately.
- Enter the correct mobile number and delivery address.
- Provide necessary delivery instructions.
- Ensure availability to receive the order.
- Make payments through supported payment methods.
- Avoid fraudulent orders and misuse of promotional offers.
- Treat delivery personnel and support representatives respectfully.
10. Offers and Promotions
Mithai may introduce discounts, promotional campaigns, coupons and special offers from time to time.
Offers may be subject to eligibility requirements, minimum order values, validity periods and usage limits stated in the relevant promotion.
We may modify or discontinue promotions for future orders, subject to applicable law and any already accepted commitments.
11. Intellectual Property
The Mithai name, branding, website design, graphics, software and original platform content may be protected by applicable intellectual property laws.
Users may not copy, reproduce, distribute or commercially exploit protected content without appropriate authorization, except where permitted by law.
12. Prohibited Activities
Users must not engage in activities that compromise the security, reliability or lawful operation of the Mithai platform.
- Attempt unauthorized access to accounts or systems.
- Submit fraudulent or misleading orders.
- Interfere with website or application functionality.
- Use automated tools to abuse platform services.
- Misuse customer information or payment processes.
- Engage in unlawful conduct through the platform.
13. Limitation of Liability
Mithai aims to provide reliable services, but uninterrupted availability cannot always be guaranteed.
To the extent permitted by applicable law, liability for interruptions, delays or losses will be determined under the relevant legal requirements and circumstances.
Nothing in these Terms and Conditions is intended to exclude or restrict consumer rights that cannot lawfully be excluded or restricted.
14. Privacy and Personal Information
Information collected through Mithai is handled according to our Privacy Policy and applicable data protection requirements.
Please review our Privacy Policy for further information about data collection, usage, sharing and privacy-related requests.
15. Changes to Services and Terms
Mithai may update platform features, product offerings, delivery areas, operating procedures and these Terms and Conditions.
Material changes may be communicated through the website, application or other appropriate channels where required by law.
16. Governing Law
These Terms and Conditions are governed by the applicable laws of India.
Disputes will be addressed in accordance with applicable legal procedures and mandatory consumer protection requirements.
17. Business Information
Platform: Mithai
Managed By: Cezonal Solutions Private Limited
Business Address: 2nd Floor, Opposite VMAX, Tanuku, Andhra Pradesh, India.
Official Website: https://mithai.food/
18. Contact and Customer Support
If you have questions about these Terms and Conditions, an order, payment, delivery or other service, please contact Mithai through our official support channels.
Visit our Help & Support page for assistance.