Welcome to Mithai, a snacks delivery platform managed by Cezonal Solutions Private Limited. We value the privacy of our customers and are committed to handling personal information responsibly.
By accessing or using our platform, you acknowledge the information practices described in this Privacy Policy. Please read this document carefully to understand how information may be collected, processed and shared in connection with our services.
1. Information We Collect
We may collect information that you provide directly when registering, placing orders, selecting delivery addresses or contacting customer support.
This information may include:
- Personal details: Your name and mobile number.
- Delivery details: Your address, landmark and selected delivery location.
- Order information: Products ordered, quantities, order amounts and order history.
- Payment information: Payment method, transaction references and payment status.
- Device information: Browser type, device type and technical information used to operate the platform.
- Support information: Messages, complaints, feedback and requests submitted to our support team.
Certain technical information may also be collected automatically when you interact with the platform, depending on the technologies used.
2. How We Use Your Information
Information collected through Mithai may be used to operate, maintain and improve our services.
- To create and manage customer accounts.
- To process, confirm and fulfill orders.
- To identify serviceable delivery locations.
- To communicate order confirmations and delivery updates.
- To provide customer assistance and resolve complaints.
- To maintain transaction records and manage refunds.
- To detect suspicious activity and protect platform security.
- To comply with applicable laws and regulatory obligations.
3. Location Information
Mithai may request permission to access your device's location so that we can determine whether delivery services are available in your area and help you choose a delivery address.
Location access is subject to the permissions granted through your device or browser. You may change these permissions through your device settings. Where supported, you may enter your delivery address manually instead.
4. Payment and Transaction Information
When you place an order, payment-related information may be processed to confirm your transaction, maintain order records, manage payment failures and facilitate refunds where applicable.
Supported third-party payment services may process payments according to their own terms and privacy policies. Mithai may receive payment status, transaction identifiers and related information necessary for order management.
5. Sharing of Personal Information
We may share information with third parties where reasonably necessary to provide our services. Such parties may include:
- Delivery personnel responsible for fulfilling orders.
- Sellers and service partners involved in order processing.
- Payment providers handling transactions.
- Technology and hosting providers supporting platform operations.
- Government or regulatory authorities where disclosure is legally required.
We aim to limit information sharing to what is necessary for the relevant business or legal purpose.
6. Data Security
We take reasonable steps to protect personal information against unauthorized access, misuse, alteration, loss and disclosure.
However, no website, application or electronic storage system can guarantee complete security. Users should take appropriate precautions to protect their accounts and devices.
7. Cookies and Local Storage
Our website may use cookies, browser storage and similar technologies to support essential features, remember user preferences and improve the browsing experience.
Some technologies may also help us understand technical performance and usage patterns. You can manage certain browser storage preferences through your browser settings.
8. Data Retention
We may retain personal information for the period reasonably necessary to provide our services, maintain transaction records, resolve disputes, address customer requests and meet applicable legal obligations.
Retention periods may vary depending on the type of information and the purpose for which it was collected.
9. Your Rights and Choices
Subject to applicable laws, you may contact us regarding your personal information and request appropriate assistance.
Such requests may include:
- Requesting access to personal information.
- Requesting correction of inaccurate information.
- Requesting deletion of eligible personal information.
- Managing device and location permissions.
- Raising concerns about the handling of personal data.
Certain information may need to be retained to satisfy legal, accounting or regulatory requirements.
10. Children's Privacy
Mithai is intended for individuals who can lawfully access and use its services. Where applicable law requires parental or guardian consent for processing children's personal information, such requirements must be observed.
11. Third-Party Websites and Services
Our platform may provide access to third-party websites, payment services or other external platforms. These services may operate under their own privacy policies and terms.
We encourage users to review the privacy practices of external services before providing personal information.
12. Updates to This Privacy Policy
We may revise this Privacy Policy from time to time to reflect changes in our operations, technologies, services or applicable legal requirements.
Updated versions will be published on this page with the revised date. Users are encouraged to review this policy periodically.
13. Business Information
Platform Name: Mithai
Managed By: Cezonal Solutions Private Limited
Business Address: 2nd Floor, Opposite VMAX, Tanuku, Andhra Pradesh, India.
Official Website: https://mithai.food/
14. Contact and Privacy Requests
If you have questions, concerns or requests relating to this Privacy Policy or the handling of your personal information, please contact Mithai through its official customer support channels.
Please provide sufficient information to help us identify and respond to your request appropriately.